Tell coaching and mentoring apart, and choose the right approach for the moment
Develop practical coaching and mentoring skills: understand the difference between the two, discover your own default style, and practise the listening, questioning and feedback skills that help colleagues find their own solutions.

What you will be able to do
- Tell coaching and mentoring apart, and choose the right approach for the moment
- Recognise your own default style among instructing, mentoring and coaching, and know when to flex it
- Balance push and pull in a coaching conversation without tipping into telling
- Apply the four essential coaching skills: active listening, questioning, summarising and feedback, and influencing
- Run a coaching conversation through the three-stage model: current situation, preferred situation, action plan
- Give mentoring feedback that is specific, honest and focused on behaviour rather than personality
What is inside
7 modules, 13 lessons, built to be applied at work.
Introduction
- Welcome to the course6 min
What is coaching and mentoring?
- Coaching and mentoring: two related but different processes7 min
- Why and when to use coaching or mentoring6 min
Finding your default style
- Instructor, coach or mentor: which is your default style?7 min
- The organisational benefits of coaching and mentoring6 min
Skills and attributes for coaching and mentoring
- Push and pull in coaching6 min
- From coaching to mentoring: good practice7 min
Excellence in coaching
- The four essential coaching skills8 min
- Practising coaching: a scenario8 min
Continuing to develop best practice
- Excellent coaching behaviours: a self-check7 min
- Good practice in mentoring6 min
Coaching modelling and conclusions
- Watching coaching in action6 min
- Your coaching and mentoring commitment8 min
A credential you can prove
Finish the course and earn a 1.5 CPD hours certificate with its own public verification page. Share it on LinkedIn or attach it to an application; anyone can check it.
Taught by someone who does the work
Education leadership consultant, Promoting Excellence Ltd
- Promoting Excellence Ltd, education leadership consultants
- Specialist in inclusive and adaptive teaching
Jackie Christie is an education leadership consultant with Promoting Excellence Ltd, supporting mainstream schools and colleges to meet the needs of learners with SEND alongside all other learners through inclusive, adaptive practice.