Terms of Service

Trigfell is a platform operated by [JGP Consultancy Limited, company number to be completed], whose registered office is at [registered office address to be completed] (“Trigfell”, “we”, “us” or “our”). JGP Consultancy is the company behind the Trigfell brand and is the party you contract with when you use the platform.

Trigfell is a professional-skills training platform. It offers online courses, a members’ community, certificates of completion, live and recorded events, scheduled cohorts, a marketplace through which independent creators and instructors publish their own courses, and team or organisation seats for businesses (“B2B seats”). Together these are the “Services”.

By creating an account, joining the waitlist, or otherwise accessing or using the Services, you agree to these terms. If you are using the Services on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” includes that organisation.

If you do not agree to these terms, you must not use the Services.

You must be at least [minimum age to be confirmed, for example 18] years old to create an account and use the Services. The Services are intended for professional and business users and are not directed at children.

You are responsible for the accuracy of the information you provide and for keeping your login credentials secure. You are responsible for activity that takes place under your account. Please tell us promptly if you believe your account has been accessed without your authorisation.

We use a third-party authentication and database provider (Supabase) to operate accounts and sign-in. Please see our Privacy Policy for how your personal data is handled.

You agree not to:

• use the Services for any unlawful purpose, or in breach of any applicable law or regulation;
• post or share content that is unlawful, defamatory, harassing, abusive, discriminatory, or that infringes another person’s rights;
• attempt to gain unauthorised access to the Services, other accounts, or our systems, or interfere with their proper working;
• copy, redistribute, resell, scrape or systematically extract course content or other members’ content without permission;
• share your account access, or course access, with people who are not entitled to it, other than through a valid B2B seat arrangement.

We may suspend or remove content, or suspend or close accounts, that we reasonably believe breach these terms or our community standards.

We work to keep the Services available and accurate, but we provide them on an “as is” and “as available” basis. Course content reflects the knowledge and opinions of the instructors who create it. It is educational and does not constitute professional advice for your specific circumstances.

Certificates of completion issued through Trigfell record that a learner completed a course and, where stated, the associated CPD hours. They are evidence of completion, not an accreditation, qualification or guarantee of any particular outcome.

We may add, change, suspend or withdraw features, courses, cohorts or events. Where a change materially reduces something you have already paid for, we will act reasonably and consistently with your legal rights and our Refund Policy.

Some courses and content are created and published by independent creators and instructors through the Trigfell marketplace. Where that is the case, the creator is responsible for the accuracy and lawfulness of their content. Additional creator terms apply to people who publish on Trigfell, covering content standards, the licence they grant us to host and distribute their content, and how creator earnings are calculated and paid. [Detailed creator and instructor terms and the revenue-share model to be finalised].

Our content and the platform. The Trigfell platform, its software, branding and the course content we own or licence are protected by intellectual property rights and remain the property of Trigfell or its licensors. When you buy or are granted access to a course, we grant you a personal, non-exclusive, non-transferable, revocable licence to access that content for your own learning for as long as your access lasts. You may not copy, redistribute or resell it.

Your content. You keep ownership of the content you post, such as community posts, comments and work you submit for feedback. By posting it, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce and display that content to the extent needed to operate and provide the Services. You are responsible for ensuring you have the rights to share anything you submit.

Payments for paid Services are processed by Paddle (Paddle.com Market Limited and its group companies), which acts as the Merchant of Record. This means that when you buy a subscription or course, your purchase is made through Paddle as the seller of record. Paddle handles the payment, collects any applicable taxes, and is named on your receipt. Paddle’s buyer terms also apply to that transaction.

Prices, billing frequency and what is included are shown at the point of purchase. Subscriptions renew automatically until cancelled, on the cycle shown at checkout, unless stated otherwise. You can manage or cancel a subscription as described at checkout and in your account. Refunds are handled as set out in our Refund Policy.

You may stop using the Services and close your account at any time. We may suspend or end your access if you materially breach these terms, if we are required to by law, or if we reasonably need to protect the Services or other users. Where it is fair to do so, we will give you notice.

Ending your access does not affect rights or obligations that have already accrued, and the sections on intellectual property, liability and governing law survive termination.

Nothing in these terms limits or excludes liability that cannot be limited or excluded under law, including liability for death or personal injury caused by negligence, or for fraud. Nothing in these terms affects your statutory rights as a consumer.

Subject to that, and to the fullest extent permitted by law, we are not liable for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss, and our total liability to you in connection with the Services is limited to [a liability cap to be set by our solicitor, for example the amount you paid in the previous twelve months]. We do not guarantee any particular professional, commercial or examination outcome from using the Services.

We may update these terms from time to time, for example to reflect changes to the Services or the law. When we do, we will update the “last updated” date above and, where the change is material, take reasonable steps to tell you. Continuing to use the Services after a change takes effect means you accept the updated terms.

These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer protections available to you where you live.

You can reach us at [contact email address to be completed], or by post at [postal address to be completed].